Player Welfare · PAGCOR Framework · 21+ Only
g perya believes that gambling should always be a form of entertainment — not a source of financial stress or personal harm. This page explains how we protect our players and the tools available to help you stay in control.
For most Filipino players, g perya is exactly what it's meant to be — an entertaining way to spend some free time, try your luck on a slot, join a live baccarat table, or play a round of Bingo with friends online. That's the experience we've built this platform around. But we also know that for some people, gambling can become something more serious than entertainment. And when that happens, we want to be part of the solution, not the problem.
Responsible gaming at g perya isn't a legal footnote — it's a real commitment backed by practical tools, trained support staff, and alignment with PAGCOR's official Responsible Gaming Framework. Whether you're a new player setting up your first deposit limit or a seasoned player who wants to take a cooling-off break, the tools you need are always available in your account and through our support team.
The most important thing to understand is this: gambling should never be a way to recover money you've already lost. Chasing losses is one of the most common signs of problem gambling, and it almost always makes the situation worse. If you find yourself thinking "I just need one more session to break even," that's the moment to stop and use one of the tools described on this page.
g perya's player welfare team monitors account activity for patterns associated with problem gambling — including unusually high-frequency play, rapid deposit sequences, and large single-session losses. If our system flags your account, a welfare team member may reach out to check in. This isn't surveillance — it's care. You are always free to opt out of marketing communications, adjust your limits, or request self-exclusion without judgment or delay.
We also want to acknowledge something that's often overlooked in the Philippines: gambling problems are real, they affect Filipino families, and asking for help is not something to be ashamed of. If you or someone you love is struggling with gambling-related issues, please reach out to our support team — or to PAGCOR's responsible gaming resources, which are available to all Philippine residents regardless of which platform they use.
Gambling may be becoming a problem if you regularly experience any of the following:
If you recognize these signs — in yourself or someone you care about — please use the self-exclusion tool in your g perya account settings, or contact our welfare team immediately.
Every g perya account comes with full access to the following player protection tools — free, immediate, and available 24/7. No waiting period, no justification required.
Set daily, weekly, or monthly maximum deposit amounts on your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period — decreasing it is instant. You decide how much is too much.
Set a session time reminder so the platform notifies you after you've been playing for a specified duration — 30 minutes, 1 hour, 2 hours, or a custom interval. Time reminders help prevent the "just five more minutes" spiral that's easy to fall into during live casino sessions.
Take a temporary break from the platform for 24 hours, 7 days, 30 days, or 90 days. During a cooling-off period, your account is locked for real-money gaming. The break activates immediately upon request. It cannot be cancelled or shortened once set — giving you a real pause, not just a suggestion.
Request permanent self-exclusion from g perya at any time by contacting our support team via live chat or email. Self-exclusion closes your account permanently and ensures you cannot re-register on the g perya platform. Any remaining account balance is returned to your verified payment method. This option is free, immediate, and confidential.
Set a maximum loss threshold per day, week, or month. When your losses reach this amount, the platform automatically stops real-money gameplay for the rest of that period. Loss limits are one of the most effective tools for preventing a bad session from becoming a financial crisis.
g perya's welfare support team is available 24 hours a day via in-platform live chat. If you're struggling, not sure which tool to use, or simply want to talk to someone, our team is trained to help — in both English and Tagalog, without judgment. Reach us also at support@gperya.lat.
Self-exclusion is the most comprehensive protection tool available. Here's how to activate it:
Access the platform through gperya.lat on any device. Go to your Account Settings via the top menu.
Find the "Responsible Gaming" section within your account settings. All player welfare tools including self-exclusion are listed here.
Choose "Self-Exclusion" and confirm your request. You will be asked to confirm your identity for security purposes.
Your account is closed immediately upon confirmation. Any remaining verified balance is returned to your registered GCash or PayMaya account within 3 business days.
If you'd prefer to request self-exclusion through our welfare team — by live chat or at support@gperya.lat — we will process it immediately and confirm via email.
g perya operates a strict 21+ only platform. We take the protection of minors seriously and enforce this through multiple layers:
Answer honestly. This assessment is private, not recorded, and is purely for your own reflection. If you answer "Yes" to two or more questions, we encourage you to use the responsible gaming tools above or contact our welfare team.
Tap Yes or No for each question.
Have you ever bet more than you could afford to lose?
Have you ever lied to family or friends about how much you gamble?
Do you find yourself thinking about gambling even when you're not playing?
Have you ever borrowed money or sold something to fund gambling?
Have you tried to cut back on gambling and found it difficult?
g perya operates within PAGCOR's Responsible Gaming Framework. Filipino players experiencing gambling-related difficulties can access the following support options.
The Philippine Amusement and Gaming Corporation operates a national Responsible Gaming program for all Philippine casino players. PAGCOR maintains the official player exclusion registry that g perya participates in. Contact PAGCOR directly through their official government website for player welfare escalation.
Our in-platform welfare team is available 24/7 via live chat. They speak both English and Tagalog, are trained in responsible gaming support, and can activate any player protection tool on your behalf immediately. Reach us also at support@gperya.lat — include "Welfare" in the subject line for priority routing.
In the Philippines, family networks remain the most effective support system for individuals experiencing problem gambling. g perya encourages open family conversations about responsible gaming. If a family member's gambling is affecting your household, please don't hesitate to reach out to our welfare team for guidance and resources.
Play Smart · Stay in Control · 21+
Set your limits before you play. Use the tools available. And if you ever need a break, take one — that's what they're there for. PAGCOR-regulated. Filipino-built. 21+ only.
Must be 21 years or older. Gambling involves risk. Please play responsibly.